Terms of service

About these terms

These terms apply when you book and train with FitFix Official, the personal training practice of Omid Ramez (legal business name: [To be confirmed]), and when you use this website. By booking a package, you agree to them.

Our services

We offer anatomy-led personal training: corrective, strength and performance coaching. All sessions are held at Level Up Health & Wellness, #800 – 801 Marine Dr, North Vancouver. You don’t need a Level Up membership.

FitFix Official is not a medical clinic. We fix movement patterns, posture habits and technique — never injuries or medical conditions. Please read our health disclaimer.

Packages

• Packages are Solo (one-on-one) with 10, 20 or 30 sessions, or Duo (two people training together) with 10 or 20 sessions. Single sessions are also available.
• Every package starts with your assessment, which counts as your first session.
• Each session is 55 minutes.
• Prices are in Canadian dollars. GST (5%) is added to all prices.
• Packages must be used within 12 months of registration.
• Transferring a package to someone else: [To be confirmed].
• Duo packages, when one person can’t attend: [To be confirmed].

Booking, rescheduling and cancelling

• Sessions are booked through Omid’s Calendly, and packages are bought through TeamUp. Both are separate services with their own terms.
• Cancel or reschedule at least 24 hours before a session.
• Late cancellations and missed sessions: [To be confirmed].
• If Omid has to cancel a session: [To be confirmed].

Payment and refunds

• Packages are paid in full when you buy them, by card through TeamUp.
• If you cancel at least 10 days before your first session, you get a full refund. After that, packages can’t be refunded.

Your health and safety

• Answer the intake questions fully and honestly, and tell Omid about any change in your health, medication or injuries.
• If Omid asks you to get clearance from a doctor or physiotherapist before training, we’ll wait until you have it.
• Tell Omid straight away if you feel pain, dizziness or anything unusual during a session.
• Exercise always carries some risk of injury. Before your first session you agree to the client waiver in the booking form.

This website and the FitFix Lab

Content on this website, in the FitFix Lab and on our social channels is general education, not medical advice. Tests are for screening only — not a diagnosis. Please don’t copy or republish FitFix content without permission.

Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.

Language

These terms are published in English and Farsi. If the two versions differ: [To be confirmed: which version prevails].

Changes and contact

We may update these terms. The version on this page applies to bookings made after the date shown above. Questions: Ramez1976omid@gmail.com or 604-719-2604.